Zocdoc CEO Oliver Kharraz fully expects machine learning to take over many clinical functions. For doctors, that means emotional intelligence is going to become increasingly important.
“Doctors in the future will come from the same pool as actors,” said Kharraz, in an interview on Thursday at the J.P. Morgan Healthcare conference in San Francisco. Zocdoc’s web-based software lets consumers book medical appointments online.
Kharraz, who is also a doctor by training, said there’s going to be a shift in the type of personalities attracted to medicine as machines start doing things like diagnosing medical conditions by analyzing scans.
To be successful, doctors are going to need empathy and an ability to listen. He gave an example of a case study he learned from a colleague…